Cloudflare Global Network experiencing issues

Incident Report for BoxExchanger

Postmortem

Summary

On November 18, 2025, Cloudflare experienced a global network incident that caused significant connectivity disruptions for many customers worldwide. Since BoxExchanger relies on Cloudflare for traffic proxying and routing, our services were impacted and were fully unavailable between 11:38 and 14:40 UTC. After 14:40 UTC, services became operational again; however, some users may have continued to experience intermittent connectivity issues until approximately 17:44 UTC, depending on Cloudflare’s regional recovery status.

Root Cause

The incident was caused by an internal failure within Cloudflare’s global network infrastructure. Detailed technical findings will be provided by Cloudflare in their official incident report.

Resolution

Cloudflare deployed a fix that restored stable operation across their global network. Once the fix was applied, BoxExchanger services fully recovered, and remaining intermittent issues resolved gradually as Cloudflare’s network stabilized. No additional corrective actions were required on our side.

Posted Nov 18, 2025 - 20:51 UTC

Resolved

Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network.

Posted Nov 18, 2025 - 19:30 UTC

Update

Cloudflare has implemented a fix on their side and reports that the incident is likely resolved.
All BoxExchanger services are operating normally; however, Cloudflare continues to monitor for potential residual errors.
We will keep watching the situation until Cloudflare fully closes the incident.

Posted Nov 18, 2025 - 14:42 UTC

Monitoring

Our services remain fully operational. However, Cloudflare continues to experience a global network incident, and their official investigation is still ongoing. Some customers may observe intermittent connectivity anomalies depending on Cloudflare’s current status.

We are actively monitoring the situation and will provide updates as Cloudflare releases more information.

Posted Nov 18, 2025 - 12:52 UTC

Update

Cloudflare is aware of, and investigating an issue which impacts multiple customers:

Posted Nov 18, 2025 - 12:44 UTC

Update

We are seeing services recover, but customers may continue to observe higher-than-normal error rates.

Posted Nov 18, 2025 - 12:30 UTC

Update

Cloudflare has partially started working; we are waiting for new updates.

Posted Nov 18, 2025 - 12:13 UTC

Identified

Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.

Posted Nov 18, 2025 - 11:48 UTC

This incident affected: Telegram BOT (Telegram Notification BOT), Git system (Web UI, Gitaly, Runner, Container & package registry), Metrics & Logs (Grafana system, OpenSearch, Logstash, Uptime robot), and BoxExchanger Website.